Account Queries
HOW IS PAYMENT TAKEN FOR THE MEMBERSHIP RENEWAL?
Your monthly or annual membership fee is automatically taken from the registered payment method you originally signed up with. If you place an order using an alternative payment method - and want to make this your default choice - you will need to up
I CAN'T SEE MY SPENDING LIMIT (ALLOWANCE)
We want to assure you that we value your membership and appreciate your loyalty. In an effort to give every member the absolute best value, we removed all spending limits/points in 2023. You may have also known this as 'allowance'. This means if you
WHY AM I NOT SEEING MY MEMBER PRICES?
Why aren't I seeing my member prices?. Your member prices are linked to the email address that you use for your Beauty Pie membership. Sign in with that email before you shop to make sure your member prices are applied. If you're not signed in, or if
I'VE FORGOTTEN MY PASSWORD / HOW DO I SIGN INTO MY ACCOUNT?
How do I sign in to my account?. Good news: you no longer need to remember a password. We've moved to a quicker, more secure way to sign in. Just head to the login page, enter your email address and hit 'Continue'. We'll send you a 6-digit code by em
MY BASKET IS SHOWING NON-MEMBER PRICES
We're sorry to hear that your basket is showing Non-Member Prices. This could be linked to one of two things:. 1. Your Membership has Lapsed - In order to access our Member Prices you must have an active membership with us. If your membership has fai
MY MEMBERSHIP HAS FAILED TO RENEW - WHAT NOW?
Don't worry, it's probably a hiccup related to card expirations or lost card changes - these are the most common problems. When you log into your account you'll see the option to reinstate your membership. If you wish to re-activate this within 30 da
MY MEMBERSHIP RENEWED, BUT I WANT TO CANCEL. CAN I GET A REFUND?
We're really sorry to hear that you did not wish for your membership to renew, and for any concern caused. All of our memberships automatically renew unless a cancellation is requested ahead of the renewal. If you are in the 14-day cooling-off period
I DID NOT RECEIVE MY MEMBERSHIP RENEWAL EMAIL
We understand how important it is to stay informed about your subscription renewal. We send out reminder emails before each annual renewal to ensure you have ample time to review your subscription and make any necessary changes. The annual renewal em
IF I AM MOVING, CAN I TRANSFER MY US ACCOUNT TO THE UK?
We are so pleased to hear that you would like to stay a member with us!. At the moment, our UK and US sites operate separately. As such, we are unable to automatically transfer, change, or move memberships from the UK to the US site (and vice versa).
HOW CAN I UPDATE OR CHANGE MY EMAIL ADDRESS?
We would be happy to help you change the email address associated with your account. You can do so by following the steps below:. Login to your account. Go to the 'Profile' section. Click 'Edit' in the upper right-hand corner. Enter the updated email
I CANCELLED MY MEMBERSHIP, BUT I WAS CHARGED ANYWAY
We understand it can be frustrating to be charged for a service you thought you had cancelled. Rest assured that once you cancel your subscription with us, you will not be charged again. Our system is automated to prevent any charges after a cancella
I WAS CHARGED, BUT I DID NOT PURCHASE ANYTHING
We understand it can be concerning to see an unknown charge from us that you don't recognize. We would be happy to help investigate this. This charge may be for the renewal of a membership ($59 for Beauty Pie+, $29 for Beauty Pie+ Starter, or $10 for
HOW CAN I REMOVE MYSELF/OPT OUT OF YOUR MAILING LIST
We are sorry to hear that you do not find our recent mail campaigns to be relevant to you. If you could please reach out to our Member Happiness Team. They would be happy to assist in removing you from our mailing list and opting out of future commun
How can I update my Address book?
You can manage your addresses in two places:. In your account, go to 'Profile' and then the 'Addresses' section, where you can add, edit or remove an address and set your default. Or update your delivery address during checkout. We'd recommend keepin
WHY DID MY BASKET CLEAR AFTER I LOGGED IN?
We're sorry for any inconvenience! Please be assured this is not a technical issue, this is a result of an update we've made to make signing in to our website and App even easier. This will just happen the first time you login on the new system if yo