Beauty Pie US

Currently, you cannot track the status of a refund in the app. Refunds can take up to 3-14 days to process, depending on your financial institution. If you need further assistance regarding a refund, please contact the Member Happiness Team HERE.

CAN I TRACK MY REFUND STATUS IN THE APP?

App Customer Support

DO I GET TO CHOOSE MY PRODUCTS?

DOES BEAUTY PIE MANUFACTURE ITS OWN LUXURY SKINCARE AND MAKEUP?

WHY IS THERE A MEMBERSHIP FEE?

HOW DO WE CALCULATE THE TRADITIONAL RETAIL PRICE OF EACH PRODUCT

CAN I BUY BEAUTY PIE PRODUCTS WITHOUT A MEMBERSHIP?

HOW AND WHEN DO I PAY FOR MEMBERSHIP?

WHICH PAYMENT METHODS DOES BEAUTY PIE ACCEPT?

HOW MUCH WILL BEAUTY PIE COST EACH MONTH?

HOW DOES BEAUTY PIE WORK?

CAN I PAY FOR THE PLAN IN INSTALLMENTS?

IS THERE A LIMIT TO THE NUMBER OF PRODUCTS I CAN BUY? CAN I BUY MULTIPLES AT ONCE?

WHAT MEMBERSHIP OPTIONS DO YOU HAVE?

WILL I GET A WELCOME BOX OR PRE-PICKED BOX?

WHAT IS THE BEAUTY PIE+ STARTER MEMBERSHIP?

DO YOU OFFER A FREE TRIAL OR MONTHLY MEMBERSHIP?

WHY AM I UNABLE TO CHECK OUT WITH A FREE TRIAL?

How Does It Work?

CAN I GIFT A BEAUTY PIE MEMBERSHIP?

CAN I BUY MY FRIENDS/FAMILY PRODUCTS WITH MY BEAUTY PIE MEMBERSHIP?

HOW DO I REDEEM A GIFT MEMBERSHIP?

WHAT HAPPENS WHEN MY GIFT MEMBERSHIP EXPIRES?

I'VE BEEN GIVEN A GIFT MEMBERSHIP, WHO PAYS FOR THE PRODUCTS?

Gifting A Membership

I'M IN MY 14 DAY COOLING OFF PERIOD BUT I'VE PLACED AN ORDER. CAN I CANCEL?

HOW CAN I CHANGE MY PAYMENT METHOD?

WHEN WILL A PRODUCT BE BACK IN STOCK?

WHY HAS THE PRICE OF A PRODUCT CHANGED?

HOW DO I CANCEL MY MEMBERSHIP?

WHAT BENEFITS DO I GET AS A BEAUTY PIE+ ANNUAL MEMBER

WHAT BENEFITS DO I GET AS A MONTHLY MEMBER?

HOW DO I VIEW MY MEMBER BENEFITS?

IS THERE A DIFFERENCE BETWEEN BENEFITS FOR BEAUTY PIE+ AND BEAUTY PIE STARTER?

I ALREADY HAVE A MEMBERSHIP, WHY ARE YOU CHARGING ME FOR ANOTHER?

WELCOME AND ANNIVERSARY GIFTS

About My Membership

WHICH COUNTRIES DOES BEAUTY PIE CURRENTLY SHIP TO?

HOW CAN I FIND OUT WHERE MY ORDER IS?

HOW MUCH DOES BEAUTY PIE CHARGE FOR SHIPPING/DELIVERY?

HOW LONG DOES DELIVERY TAKE?

DOES THE PACKING SLIP HAVE PRICES ON?

DELIVERY OPTIONS AND CHARGES

SOMETHING IS MISSING FROM MY ORDER!

DO YOU SHIP TO PO BOXES, APO, OR FPO ADDRESSES?

CAN I GET AN INVOICE FOR MY ORDER?

I RECEIVED A DUPLICATE ORDER/ITEMS I DID NOT ORDER

CAN I SEND GIFTS TO THE UK?

Delivery

CAN I CANCEL MY ORDER?

CAN I CHANGE MY DELIVERY ADDRESS ONCE I'VE PLACED AN ORDER?

I FORGOT TO ADD A PRODUCT OR I'D LIKE TO SWAP OUT A PRODUCT! CAN I AMEND MY ORDER?

CAN I ADD A GIFT MESSAGE?

CAN I RETROSPECTIVELY APPLY A PROMO TO AN ORDER THAT HAS ALREADY BEEN PLACED?

Amending/Cancelling My Order

AN ITEM IN MY BEAUTY PIE ORDER HAS ARRIVED DAMAGED

AN ITEM IN MY BEAUTY PIE ORDER IS WRONG

NOT HAPPY WITH ONE OF YOUR PRODUCTS?

CAN I RETURN A BEAUTY PIE ITEM IF I DON'T LIKE IT?

WHAT IS YOUR RETURN POLICY FOR GIFTS?

Returns

DOES BEAUTY PIE PERFORM TESTING ON ANIMALS?

WHERE ARE BEAUTY PIE PRODUCTS MADE?

ARE BEAUTY PIE PRODUCTS CRUELTY FREE?

WHAT DOES CLEAN BEAUTY MEAN TO BEAUTY PIE?

BEAUTY PIE CANDLE CARE

Are Your Products Non-Comedogenic?

I'VE SEEN YOU COMPARE PRICES OF SPECIFIC PRODUCTS. HOW DOES THAT WORK?

DO YOU SELL GIFT CARDS?

CAN I GIFT A MEMBERSHIP AND PRODUCTS AT THE SAME TIME?

WHAT IS THE SHELF LIFE OR EXPIRATION DATE OF YOUR PRODUCTS?

WHY IS MY FAVORITE PRODUCT OUT OF STOCK?

WHERE CAN I FIND THE BATCH NUMBER ON MY PRODUCT?

DO YOU SELL SAMPLES?

CALIFORNIA PROPOSITION 65 WARNINGS

WHERE'S THE WISHLIST?

Our Products

CAN YOU USE LESS PACKAGING?

WHAT ARE YOUR ECO CREDENTIALS WHEN IT COMES TO PACKAGING?

CAN I BUY SEPARATE BOXES?

Our Packaging

HOW IS PAYMENT TAKEN FOR THE MEMBERSHIP RENEWAL?

I CAN'T SEE MY SPENDING LIMIT (ALLOWANCE)

WHY AM I NOT SEEING MY MEMBER PRICES?

I'VE FORGOTTEN MY PASSWORD / HOW DO I SIGN INTO MY ACCOUNT?

MY BASKET IS SHOWING NON-MEMBER PRICES

MY MEMBERSHIP HAS FAILED TO RENEW - WHAT NOW?

MY MEMBERSHIP RENEWED, BUT I WANT TO CANCEL. CAN I GET A REFUND?

I DID NOT RECEIVE MY MEMBERSHIP RENEWAL EMAIL

IF I AM MOVING, CAN I TRANSFER MY US ACCOUNT TO THE UK?

HOW CAN I UPDATE OR CHANGE MY EMAIL ADDRESS?

I CANCELLED MY MEMBERSHIP, BUT I WAS CHARGED ANYWAY

I WAS CHARGED, BUT I DID NOT PURCHASE ANYTHING

HOW CAN I REMOVE MYSELF/OPT OUT OF YOUR MAILING LIST

How can I update my Address book?

WHY DID MY BASKET CLEAR AFTER I LOGGED IN?

Account Queries

CAN I MOVE FROM A MONTHLY PLAN TO AN ANNUAL ONE?

WILL MY RENEWAL DATE CHANGE WHEN UPGRADING TO AN ANNUAL MEMBERSHIP?

HOW DO I DOWNGRADE MY ANNUAL MEMBERSHIP TO A MONTHLY PLAN?

CAN I PAUSE/FREEZE MY MEMBERSHIP?

Upgrading/Downgrading My Plan

MY PROMOTIONAL CODE ISN'T WORKING

MY FREE PRODUCT PROMOTION IS MISSING FROM MY ORDER

GIFT WITH PURCHASE PRODUCTS

DO YOU DO ADDITIONAL DISCOUNTS AND/OR FREE GIFTS FOR MEMBERS?

DO YOU HAVE JOINING OFFERS FOR NEW MEMBERS?

I FORGOT TO ADD A PROMO CODE TO MY ORDER

WHERE CAN I ENTER A PROMO CODE?

Promotion Questions

IT SAYS I'M ALREADY A MEMBER WHEN I ADD A MEMBERSHIP

I'M HAVING SOME TROUBLE PLACING MY ORDER

PAYMENT METHODS

WHY AM I BEING CHARGED SALES TAX?

CAN I GET A GIFT RECEIPT?

DO YOU OFFER GIFT WRAPPING?

WHY WAS MY PAYMENT DECLINED WHEN PLACING AN ORDER?

I AM INTERESTED IN RESELLING BEAUTY PIE PRODUCTS

Placing An Order

WHICH OF YOUR PRODUCTS ARE VEGAN FRIENDLY?

WHICH OF YOUR SKINCARE PRODUCTS ARE FRAGRANCE FREE?

WHAT PRODUCTS CAN I USE WHILE PREGNANT/BREASTFEEDING?

I'VE HAD A REACTION TO A PRODUCT

I NEED A SHADE MATCH

OUR COMPLEXION PRODUCTS UNDERTONES/SHADES

DO YOU OFFER VIRTUAL SKINCARE OR MAKEUP CONSULTATIONS?

Choosing My Products

WHY CAN'T I SEE MY REVIEW?

HOW CAN I OPT OUT OF REVIEW EMAILS?

HOW CAN I LEAVE A REVIEW IF MY LINK EXPIRED?

Reviewing Products

DO YOU HAVE A REFERRAL SCHEME?

Friend Referrals

HOW TO ENSURE YOU DON'T MISS BEAUTY PIE EMAILS

First Order Discount (Email/Newsletter Opt In) Promo Troubleshooting

MEMBER BENEFITS: WHY DO I KEEP SEEING THE SAME AND/OR ONE SAMPLE AT CHECKOUT?

MEMBER HAPPINESS CREDIT CODES

Member + Non- Member Promotions

I'M HAVING TROUBLE LOGGING INTO THE APP. WHAT SHOULD I DO?

WHY CAN'T I LOGIN TO THE APP IF I'M NOT A MEMBER?

HOW CAN I UPDATE MY ACCOUNT DETAILS IN THE APP?

HOW DO I MANAGE MY ADDRESS BOOK IN THE APP?

WHY CAN I NOT LOGIN TO THE APP?

Login And Account Access

CAN I UPGRADE MY MEMBERSHIP FROM MONTHLY TO ANNUAL WITHIN THE APP?

HOW CAN I RENEW MY MEMBERSHIP THROUGH THE APP?

WHERE CAN I CHECK MY MEMBERSHIP STATUS?

CAN I CANCEL MY MEMBERSHIP THROUGH THE APP?

Membership Management

HOW CAN I ENABLE OR DISABLE PROMOTIONAL NOTIFICATIONS?

App- Only Promotions And Discounts

HOW CAN I VIEW MY ORDER HISTORY AND TRACK MY ORDERS?

WHERE CAN I FIND ORDER DETAILS LIKE INVOICES OR RECEIPTS?

Order Management

HOW CAN I START A RETURN PROCESS IN THE APP?

HOW CAN I CONTACT SUPPORT VIA THE APP?

DOES THE APP OFFER LIVE CHAT SUPPORT?

HOW DO I ADJUST MY PUSH NOTIFICATION SETTINGS?

HOW CAN I TURN OFF 'ABANDON CART' NOTIFICATIONS?

Notifications Management

WHERE CAN I FIND THE APP'S PRIVACY POLICY AND TERMS OF SERVICE?

I AM NOT SEEING ANY EXCLUSIVE PROMOTIONS OR PUSH NOTIFICATIONS. WHY?

IS THE APP AVAILABLE FOR ANDROID DEVICES?

Miscellaneous

CAN I USE THE APP OFFLINE?

HOW DO I TROUBLESHOOT APP PERFORMANCE ISSUES?

HOW DO I CHECK FOR APP UPDATES?

HOW DO I MAKE AN APP SPECIFIC SUGGESTION?

App- Specific Features

WHAT DEVICES AND OPERATING SYSTEMS ARE COMPATIBLE WITH THE APP?

WHAT PERMISSIONS DOES THE APP REQUIRE AND WHY?

Technical Requirements

CAN I TRACK MY REFUND STATUS IN THE APP?Updated a month ago