HAVING TROUBLE LOGGING IN?Updated 5 days ago
Here are some troubleshooting steps below which should help resolve the issue and help you access your account:
- Check your emails for a previous order number to ensure that you are using the correct email address to log in (if you are already a member).
- Clear your Cache/Cookies and Browsing history.
- Try using a different device and/or browser.
- Attempt to log in via the Website and not the App.
- Wait 5-10 minutes before requesting a new code and then manually opening the email thread and scrolling to the bottom to obtain the latest code (best to check the time stamp to ensure you are getting the correct code!).
- Check your Spam/Junk folder.
- Search for the subject line, "your code".
- Mark the email as "Not Junk".
- Add [email protected] to your contacts/safe senders so future codes land in your inbox.
Some things to note:
- We've updated our site and you will no longer be asked for a password! Instead, you will be emailed a 6 digit verification code to enter.
- The codes expire within 10 minutes of being sent and if you have requested multiple codes, you will need to open the email thread and scroll down to the most recently sent one.
- If you need to amend an email address but not longer have access to the email that is linked to your account, you will have to contact the Member Happiness team to have this amended.
- We've updated our site and you will no longer be asked for a password! Instead, you will be emailed a 6 digit verification code to enter.
- The codes expire within 10 minutes of being sent and if you have requested multiple codes, you will need to open the email thread and scroll down to the most recently sent one.
- If you need to amend an email address but not longer have access to the email that is linked to your account, you will have to contact the Member Happiness team to have this amended.
- Technically, you can log in with any existing email you may have and this will 'create' an account the first time you log in using it. If you log in with a new email address but are already a member with an account linked to another existing email address, you will not be able to view your membership.