Login And Account Access
I'M HAVING TROUBLE LOGGING INTO THE APP. WHAT SHOULD I DO?
If you're unable to log in, double check you're using the correct email and entering the 6 digit code which has been sent to your registered email address. Ensure you have selected the correct country, are connected to the internet, and that the app
WHY CAN'T I LOGIN TO THE APP IF I'M NOT A MEMBER?
The Beauty Pie App is available exclusively for our members. If you're not a member yet, you can join via our website to gain access to the app and our unbeatably low members' prices.
HOW CAN I UPDATE MY ACCOUNT DETAILS IN THE APP?
To update your email or other details, go to 'Settings' within the 'Me' tab in the app and select 'Personal Information'. There you can make the necessary changes.
HOW DO I MANAGE MY ADDRESS BOOK IN THE APP?
You can manage your addresses in two places:. In your account, go to 'Profile' and then the 'Addresses' section, where you can add, edit or remove an address and set your default. Or update your delivery address during checkout. We'd recommend keepin
WHY CAN I NOT LOGIN TO THE APP?
We are so sorry to hear you are having trouble logging into the app. Please ensure you are logging into the correct country by selecting 'United Kingdom' or 'United States' at the app login page. If you're logging into the wrong country on our app, y
HAVING TROUBLE LOGGING IN?
- Technically, you can log in with any existing email you may have and this will 'create' an account the first time you log in using it. If you log in with a new email address but are already a member with an account linked to another existing email
WHY AM I NOT RECEIVING MY LOGIN VERIFICATION CODE ON MY WORK EMAIL ADDRESS?
If you are using a corporate or work email address (such as @yourcompany.com) and are not receiving your One-Time Password (OTP) or login verification code, your company's internal email security system is likely blocking our automated emails. Many b