WHY AM I NOT RECEIVING MY LOGIN VERIFICATION CODE ON MY WORK EMAIL ADDRESS?Updated 11 days ago
If you are using a corporate or work email address (such as @yourcompany.com) and are not receiving your One-Time Password (OTP) or login verification code, your company's internal email security system is likely blocking our automated emails.
Why is this happening?
Many businesses use strict corporate email security gateways (such as Mimecast, Proofpoint, Barracuda, or Microsoft Defender).
These security systems frequently intercept and drop automated verification emails at the server level before they ever reach your primary inbox, junk, or spam folder. Because this is a hard block at your company level, resending the code will not work until the block is resolved.
How to fix this issue
You have two options to resolve this and access your account:
Option 1: Ask your corporate IT / Email Admin team to whitelist BEAUTY PIE (Recommended)
If you must use your work email address, your company’s IT department or Email Administrator will need to adjust their security settings.
What to tell your IT team: Ask your IT administrator to allowlist / whitelist our sending email address:
[email protected]in your company's email security gateway (Mimecast, Proofpoint, etc.).Once your IT team updates their inbound email rules, your next login attempt will deliver the verification code instantly.
Option 2: Switch to a Personal Email Address
How to update: Contact our Member Happiness team with your account details and your preferred personal email address, and we will update your account email for you.
Summary Checklist for Missing Verification Codes
Check your spam and junk folders.
Confirm if you are using a company/work email.
If using a work email, ask IT to whitelist
[email protected].